Privacy Policy

Effective Date: March 1, 2026

This Privacy Policy applies to services provided by Flat Rate Moving & Storage Inc., a Massachusetts corporation, doing business as Boston Best Rate Movers (“Company,” “we,” “us,” or “our”).

We are committed to protecting your personal information in accordance with Massachusetts and federal law.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, book moving or storage services, communicate with us, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy.

1. Information We Collect

A. Information You Provide:

• Full name
• Email address
• Phone number
• Pickup and delivery addresses
• Move details and inventory descriptions
• Storage account information
• Billing and payment information
• Communication preferences
• Any information submitted through forms, calls, SMS, or email

B. Automatically Collected Information:

When you visit our website, we may collect:

• IP address
• Device information
• Browser type
• Pages visited
• Interaction data
• Referral source

This information is used strictly for internal analytics, fraud prevention, operational monitoring, and website improvement.

C. Cookies:

We may use cookies and similar technologies to improve website functionality and user experience. You may disable cookies through your browser settings; however, some features may not function properly.

2. How We Use Your Information

We use personal information solely to:

• Provide moving and storage services
• Process bookings and payments
• Schedule and manage moves
• Communicate service updates
• Provide customer support
• Send post-service review requests
• Maintain business records
• Improve operations and service quality
• Comply with legal obligations
• Prevent fraud or unauthorized activity

We do not sell, rent, or trade personal information.

3. Limited Sharing of Information

We do not sell or share personal information with third parties for marketing or resale purposes.

We may share limited information only in the following circumstances:

A. Review Request Messaging Provider — We use a secure third-party messaging platform solely to send post-service review requests. Only minimal contact information (such as name and phone number) may be transmitted for this limited purpose. The provider is contractually required to protect your information and may not use it for independent purposes.

B. Legal Requirements — We may disclose information if required by law, court order, or lawful governmental request.

No other routine third-party data sharing occurs.

4. SMS / Text Messaging

If you provide your mobile phone number, you may receive text messages related to:

• Move confirmations
• Scheduling updates
• Service notifications
• Customer support
• Review requests

By providing your phone number, you consent to receive SMS messages from Flat Rate Moving & Storage Inc. d/b/a Boston Best Rate Movers. Message and data rates may apply.

You may opt out at any time by replying STOP. You may reply HELP for assistance.

We comply with the Telephone Consumer Protection Act (TCPA).

5. Data Storage & Security

All customer information is stored within our secure moving management software system.

• Access is restricted to authorized Company personnel.
• Data is not shared for resale or external marketing.
• We implement reasonable safeguards to protect stored information.

6. Massachusetts Data Security Compliance

We comply with Massachusetts data protection regulations, including 201 CMR 17.00.

We maintain a Written Information Security Program (WISP) that includes:

• Administrative safeguards
• Technical safeguards
• Physical safeguards
• Access controls
• Secure password policies
• Encryption of personal information transmitted over public networks
• Employee data protection training

We take reasonable measures to prevent unauthorized access, misuse, or disclosure.

7. Storage Services

If you utilize our storage services:

• We collect only information necessary to manage your stored property and billing.
• Storage records are maintained in accordance with Massachusetts business and tax regulations.
• Access to stored property is controlled and restricted.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain required business records
• Comply with legal obligations
• Resolve disputes

9. Your Rights

Massachusetts residents may request:

• Access to personal information we maintain
• Correction of inaccurate information
• Deletion of personal information where legally permissible

To submit a request, contact us using the information below. Identity verification may be required.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of our Services constitutes acceptance of any revisions.

12. Contact Information

Flat Rate Moving & Storage Inc.
d/b/a Boston Best Rate Movers
252R Calvary Street
Waltham, MA 02453

• Phone: (617) 787-3528
• Email: info@bostonbestrate.com
• Website: https://www.bostonbestrate.com